Frequently asked questions about carpet cleaning services in virginia beach
How long will it take my carpet to dry
There are a lot of variables when it comes to dry time...like the type of carpet and how much air flow you have in the area. Typically, it takes anywhere from 2-6 hours for your carpet to dry after a cleaning.
What method of carpet cleaning do we use
We use very powerful, truck mounted equipment to implement a type of cleaning called hot water extraction. This is commonly referred to as steam cleaning and is the recommend cleaning method by major carpet manufacturers.
What method of payments do we accept
We accept Cash, Checks and major Credit Cards. There is a $50 return check fee.
Do we move furniture
*We will move some furniture upon the request of the customer. This is on a case by case basis and at the discretion of the technician.
*Some fees may be associated with moving furniture
How should i prepare for my cleaning
We ask that you have any areas you wish to be cleaned free of debris or trash and the floor should be cleared before your appointment time.
What defines an area or room
We consider a room or area any space (hall, set of stairs or room) up to 200 square feet. If you have a sofa and a table/chairs in the same space, this is considered 2 areas. So, any living room/dining room combo is counted as 2 areas. Most FROG rooms are also considered 2 areas based on space.
How long will my cleaning take
Cleaning times vary based on the services you are receiving (1 room will take less time than 6).
To give you an example, a typical 5 area cleaning takes approximately 1-1.5 hours.
What if I need to cancel my appointment or reschedule
We ask for 48 hours of notice if you need to cancel. We do, however, understand that emergencies happen to everyone and just ask that you let us know as soon as possible.
If you have already rescheduled with us once and need to reschedule again, we do require payment in full via credit card